FAQ

1.WHY CHOOSE AUTOKE?
Top Quality, Competitive Price with high quality revenue producing products.
Excellent Customer Service
Quickest reply in 24 hours with technical support
Fast Shipment* User-friendly English manual for machine using ana maintaining.

2.HOW IS THE QUALITY AND SAFETY OF YOUR PRODUCTS?
Our products have been tested and CE certified forsafety.

3.Q: WHAT’S THE MIN ORDER TO YOUR COMPANY?
Minimum Order is 1 set. We have products in stocks, we will send out the products within 7 days.

4.ARE AUTOKE PRODUCTS DESIGNED FOR COMMERCIAL USE?
All of our products can be used in commercial applications without any problems.

5.I AM A PERSON WHO VALUES SERVICE.HOW ABOUT YOUR AFTER-SALES SERVICE?
We provide great purchase experiences.All ourproducts have 12 months warranty, if there is any problem for the products installment or usage, we provided skilled technical support and also provide therepair parts if the machine parts broken duringthe warranty period.

6.DO YOU OFFER ANY CUSTOM DESIGNS?
Yes, AUTOKE provide OEM/ODM services to top range partners. And our skilled engineers can provide greatesigning suggestions.

Payment terms
Remark:Though our website support online shopping ,our machines are big amount, it is not safe to pay on line.After you choose the items and qty ,you can submit the order, after we get the order, we will issue the formal proform invoice including our bank info for you to arrange the payment. We shall get the payment in formal way as we shall declare custom with every US Dollar after we got)
1.T/T: 30% prepayment, balanced prior to shipment
2.Trade assruance contract via Alibaba，accept PayPal and credit card!

Warranty:
1.one year after goods arrive port of destination.
2.Parts broken for quality reason(Firstly ,pls send us fotos about the broken parts, detailed description of the symptom,how could broken etc. These are very important and necessary) ,all the courier cost, replacement of the parts all in our account ,and we will arrange the replacement within 1 week to your side by fastest courier(Maybe DHL,UPS or Fedex,depends on which one is the fastest one to vour countrv
3.All of the technical instructions are free any time.